Customer Support at Fapon
At Fapon, the customer is at the heart of everything we do. Our focus on customer needs begins even before they become our paying customers. We understand our customers' challenges, technological trends, regulatory impacts, and the innovations shaping the IVD industry to provide tailored solutions.
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Regional Teams
Comprising sales and marketing professionals with IVD industry experience, they build strong relationships with customers, gather insights, and help develop solutions.
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Technical Support Teams
Staffed by experienced scientists, they provide expert assistance in areas like molecular diagnostics, POCT immunoassay design, troubleshooting, and process optimization.
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Product Management Teams
Acting as the bridge between R&D and customers, they translate customer needs into product requirements, ensuring our solutions perfectly meet customer demands.
FAQ
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Product related questions
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Storage and expiry date
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Ordering and prices
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Documents and download
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What is the purity and concentration level of the raw materials?
You may refer to the COA of a specific product for product purity. The concentration levels vary in different batches, which are marked on the product bottle labels and provided in the COA that accompanies the shipment.
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What are the appearances of raw materials?
Lyophilized products are solid white powder (without dye), and non-lyophilized products are colorless transparent liquids.
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What products does Fapon Biotech provide?
Please find them through our products and solutions column on the website or ask for a product catalogue from our sales or marketing email (market_us@fapon.com).
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If a product expires, can it still be used?
We do not recommend using products past expiry date. We recommend purchasing new products to continue their use for your experiments. Please purchase new products to use in experiments.
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Where to check the product expiry date?
The COA issued by Fapon provides the expiry date of a specific product and batch. You can download it from our website according to the batch number, article number, etc.
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Do all bioactive proteins have fixed expiry dates?
Yes. We determine expiry dates based on the physical and chemical properties of products.
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How do I store the raw materials?
The storage temperature of unlabeled raw materials is 4ºC, but some raw materials for labeling can be stored at -20°C. We recommend storing the antibodies according to instructions as their performances are not guaranteed if they are not stored as required.
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How can I request for free sample?
Please contact us via market_us@fapon.com and fill the sample application form.
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How can I place an order?
Please contact our sales or marketing team by emailing us at market_us@fapon.com .
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What should I do if I need more information on a specific product?
Please contact our sales or marketing team by emailing us at market_us@fapon.com .
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How do I download the product COA?
You can ask for specific COAs via market_us@fapon.com , inquiring the article number, batch number and other information.
Still have questions?
Documents
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Fapon Biotech-Raw Material Catalogue for Tumor Markers
Brochure
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Fapon DOA (drug of abuse) Rapid Test Raw Material
Brochure -
Fapon HIV P24 Raw Material- HIV subtypes matter
Brochure -
Fapon Respiratory Diseases Product
Brochure -
Heterophilic Antibody Interference Blockers
Brochure -
IVD Core Raw Materials for Tropical Diseases small
Brochure
Videos
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Fapon 2024 ADLM Highlights Video2024-09-21 -
Fapon 2024 ADLM Booth Tour2024-09-26 -
Review Video of Fapon at Indonesia Hospital Expo 20232024-09-26 -
Fapon Biotech Corporate Video2024-09-21 -
Fapon at Indonesia Hospital Expo 20232024-09-26 -
Fapon Storytellers - Witnesses of Fapon's Growth2024-09-26 -
Fapon's Novel Protein-free Blockers and Heterophilic Antibody Interference Blockers2024-09-21 -
Shine i2000 Full Automated CLIA Analyzer2024-09-26
Our Global Network
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San Francisco
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Address: 7068 Koll Center Parkway, Suite 401, Pleasanton, CA 94566
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Boston
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Address: 10 Maguire Road, Lexington, Massachusetts 02421, US
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Brazil
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Fax: +55 31 99558 8180
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Dongguan
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Address: 5 Hualian Street, Dongguan, Guangdong Province, China
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Shenzhen
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Address: Gemdale Viseen Tower, No.16 Gaoxin South 10th Road, Shenzhen, China
Join us for a better future of IVD.
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